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The two most common techniques of cluster analysis discussed in the chapter are ________ and ________.


A) schema comparisons; DAX functions
B) distribution clustering; connectivity clustering
C) centroid clustering; density clustering
D) k-means clustering; hierarchical clustering

E) A) and B)
F) A) and C)

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Ward's method measures the average distance between each observation in a cluster and a cluster centroid.

A) True
B) False

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Explain how cluster analysis functions.

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The Matching coefficient approach of measuring similarity between observations


A) is a path with right turns as if one is walking a grid in a city.
B) measures the distance as the true straight line distance between two points.
C) makes calculations based on how dissimilar two observations are from each other.
D) measures the similarity between two observations with values that represent the minimum differences between two points.

E) C) and D)
F) A) and D)

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Explain how automotive manufacturers such as Nissan Motor Group and Daimler AG use segmentation strategies to maximize marketing capabilities, new product development, pricing strategy, and advertising.

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Automotive manufacturers such as Nissan ...

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Which of the following companies spent $50 million remodeling stores and training staff according to identified consumer segments, labeled as Buzz, Jill, and Barry, to enhance in-store customer experiences, resulting in a 10 percent growth in sales?


A) RadioShack
B) Best Buy
C) Staples
D) Circuit City

E) A) and D)
F) B) and C)

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The ________ approach of measuring similarity between observations is also referred to as the "City Block" distance measure.


A) Manhattan distance
B) Euclidean distance
C) Matching coefficient
D) Jaccard's coefficient

E) B) and D)
F) All of the above

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The k-means clustering method can be inefficient and complex when used with large sample sizes.

A) True
B) False

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In cluster analysis, a market is segmented using ________.


A) outlier values
B) shared traits
C) dissimilar characteristics
D) distance from company headquarters

E) B) and D)
F) A) and C)

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Describe how American Express has achieved business success through market segmentation.

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American Express has achieved business s...

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In the k-means clustering analysis, the silhouette score is calculated ________.


A) when a cluster seed is randomly selected and designated as the initial cluster centroid
B) before the algorithm randomly assigns each observation to one of the k clusters
C) when the analyst decides on k initial subgroups to experiment with
D) after the cluster algorithm has assigned each observation to a cluster

E) All of the above
F) B) and C)

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The first step in the k-means clustering algorithm is ________.


A) determining the initial k clusters
B) calculating cluster centroids (means)
C) recalculating and reassigning cluster centroids
D) randomly assigning and designating a cluster seed as the initial cluster centroid

E) A) and B)
F) B) and C)

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In which of the following methods of linking individual observations both within and between clusters is similarity defined as the shortest distance from an object in a cluster to an object from another cluster?


A) average linkage
B) reverse motion linkage
C) single linkage
D) complete linkage

E) None of the above
F) B) and D)

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Identify a true statement regarding the divisive clustering approach of hierarchical clustering.


A) The process starts with a single cluster of 100 and ends up with 100 different clusters.
B) All observations are assigned to a cluster that has unique and common characteristics.
C) It is a bottom-up approach in which each observation is initially considered to be a separate cluster.
D) At the end of the process, all observations are included in a single cluster.

E) A) and B)
F) A) and C)

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